Last updated November 3, 2026

Shipping & Returns

We want every piece to feel right in your home. Here is how delivery and returns work.

Where we deliver

We currently deliver within the contiguous United States. We do not ship to P.O. boxes, Alaska, Hawaii, or outside the US.

Delivery options

• Standard delivery: smaller items ship by parcel carrier to your door.
• White-glove delivery: large furniture is delivered by appointment, carried into the room of your choice, unpacked, assembled, and packaging removed.

Delivery fees are shown at checkout. In-stock items usually ship within 1–2 weeks; made-to-order pieces typically take 8–14 weeks. We will contact you to schedule white-glove delivery.

At delivery

Please inspect your furniture when it arrives and note any visible damage on the delivery receipt. Report damage or missing parts within 3 days of delivery to contact@topfurnish.com with photos, and we will repair, replace, or refund the item.

Returns

• You may return eligible items within 30 days of delivery for a refund to your original payment method.
• Items must be unused, in their original condition, and free of damage, stains or pet hair.
• Custom, made-to-order, special-order and final-sale items cannot be returned.
• Return shipping or pickup is the customer's responsibility. Original delivery fees are not refundable. Large items returned by freight may be subject to a 15% restocking fee.

Cancellations

In-stock orders can be cancelled at no cost before they ship. Made-to-order items can be cancelled within 48 hours of purchase.

How to start a return

Email contact@topfurnish.com with your order number and the item you want to return. We will reply with instructions. Refunds are issued within 10 business days after we receive and inspect the item.